"The litigation back-up and insurance indemnity is a big draw. Policies and documentation are other key factors but, more than that, I was impressed with the effort Mentor put in to secure our business."

Claire Wilkinson, HR Director, Bolton St Catherine’s Academy

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Education SectorBolton St Catherines

Bolton St Catherine’s Academy

Lessons in Opportunity

Bolton St Catherine’s Academy opened its doors for the first time in September 2009. In 2012 it will move into a new state-of-the-art £36m building. The academy, which specialises in business and enterprise, leadership and mathematics, was formed when Withins Secondary School and Top o’th’ Brow Primary School closed. Located in a highly deprived area, it has capacity for 1,200 pupils aged 3-18.HR Director Claire Wilkinson looks after around 160 staff. Here she talks about why she’s looking forward to working with Mentor.

YOUR KEY CHALLENGES?

One is achieving long-term financial stability. In the current financial climate, we will need to look at our expenditure. We anticipate pupil numbers will increase later on this decade. As more pupils enrol, funding increases pro-rata.

We need to work innovatively to raise standards of teaching and learning and improve the outcomes for our young people. From a staff perspective, it’s about creating an environment where staff are fully engaged in the life of the academy. It’s important they buy into its ethos and culture.

We’re hoping Mentor will be able to guide us through the next couple of years, to get us into the new building and help us achieve our objectives.

WHY DID YOU SOURCE A SUPPLIER FOR EMPLOYMENT LAW & HR?

The local authority was our previous supplier and we were seeking a more business-oriented/focused option.

Bolton St Catherines

WHAT SORT OF ISSUES DO YOU FACE NOW?

HR policies state very clear time frames for meetings to be held. On advice from our existing HR advisers, we ended up waiting six to eight weeks just for the initial meeting because of the unavailability of union representation.

We need advice that will help the academy achieve speedy resolutions to disputes. Absence management is another example in terms of the length of time taken to resolve unsatisfactory attendance.

A significant issue is the massive change that everyone went through when transferring from the predecessor school. Some people find change challenging and resist new policies and procedures.

We inherited policies from the local authority and adapted those. We are now beginning to revisit those policies and make sure they are relevant. This is an area we are looking to Mentor for support with.

The move to a new building will bring some change in working practices. If we can get our policies and procedures fit for purpose now it will help.

WHY MENTOR?

The support and services on offer – 24/7 helpline, the fact we are getting a very quick response and the confidence that advice is up to date and accurate.

The litigation back-up and insurance indemnity is a big draw. Policies and documentation are other key factors but, more than that, I was impressed with the effort Mentor put in to secure our business. They visited the academy two or three times and did a presentation for our governors. A couple of practitioners actually came on site to answer questions and demonstrate the support they offer.

And value for money; compared with our previous provider, we get better provision for similar financial outlay.

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For details on how NatWest Mentor could help your business in situations like this and many others, contact us today. If you already subscribe to Mentor, please call the Advice Service.